Our Approach to Transition

Approach to Transport - the first step in treatment process

We view the transition from home to a wilderness therapy program, addiction treatment program, or other residential treatment program as the critical first step in the treatment process.

First Step In The Treatment Process

We know that the uncertainties of treatment often cause ambivalence and fear in parents, and can ignite a fight or flight impulse in a young person. So we provide parents with a clear plan for a calm, successful, and safe transition. We offer the young person being transported a sense of respect, compassion, and safety. Our goal is to alleviate parental anxieties, move the child safely and efficiently and, in the process, help everyone make a smooth transition to the potentially lifesaving opportunity that treatment provides.

The physical journey to treatment is really a family’s first treatment experience. If they have a negative first experience, their entire healing process is compromised. Our mission is to provide a positive, therapeutic transportation experience for parents and children.

Learn more about The Bill Lane Difference.

Hiring And Training

We provide smooth transitions with top professionals.

Approach to Transport - smooth transitions

While our therapeutic transportation approach greatly reduces resistant behavior, some young people do offer resistance. Our team members are trained to gently, safely, and effectively deescalate and manage that behavior for maximum safety and minimum drama. They are recruited primarily from the adolescent mental health industry and law enforcement and receive additional Crisis Prevention Institute training, First Aid and CPR certifications, and our proprietary First S.T.E.P.™ training.

Our transportation professionals always work in pairs (a female team member is present whenever we transport a female client) that are carefully selected from our roster for a given transportation scenario. We work closely with parents beforehand to prepare them for a smooth transition, answer any questions or special requests, and demystify the process. Our goal is for the whole family to feel safe, reassured, and hopeful throughout the critical transition from home to treatment.

I wanted to thank you and your team for your professional, calm, friendly manner. I think that really helped my daughter accept the news of treatment and your escort. It also made us feel much better about the whole process. We thought you were great!

~ A.C.