The Team

Our transportation professionals are recruited primarily from the mental health and/or law enforcement professions and are selected for their experience, therapeutic skill, and professional judgment. We conduct exhaustive background checks on all employees using regional, national, and governmental databases, including the California TrustLine Registry and Employee Investigative Services. Once selected, our therapeutic transportation professionals receive the following comprehensive training:

  • Crisis Prevention Institute (CPI) Training in Non‐Violent Crisis Intervention
  • First S.T.E.P. (Safe Therapeutic Escort Protocols) Training
  • First Aid Certification
  • CPR Certification
  • Ongoing on‐the‐job mentorship and training from senior team members

“I wanted to thank you and your team for your professional, calm, friendly manner. I think that really helped my daughter accept the news of treatment and your escort. It also made us feel much better about the whole process. We thought you were great!”

Leadership Team

Bill Lane

BILL LANE | Founder & CEO

Bill has been working with young people for almost four decades as a counselor, addictions specialist, and program executive. After serving as the president of CEDU School, an adolescent treatment program, Bill saw the need for therapeutic transportation services as a critical first step in a successful treatment process. Read more…

John Meir

JOHN MEIER | Client Services Manager/CPI Trainer

A former police officer, John joined BL&A as a therapeutic transportation specialist before being promoted to the role of client services manager. “It has been a great satisfaction to work with young people proactively, before they get involved with law enforcement,” says John. “It’s nice be a part of helping them turn their lives around.” Read more…

Dawn James

DAWN JAMES | Client Services

Dawn has spent just about her entire career working with children, beginning in a daycare center where she worked with neglected and abused children. After moving with her family from Florida to California, she joined the Cedu Family of Services in Running Springs, CA, one of the first therapeutic residential schools, where she worked at the Cedu Middle School. It was at Cedu that she met Bill Lane and began working for him in the Special Services Division transporting adolescents to programs throughout the country. When Bill Lane & Associates was formed she continued working for Bill as a transport agent. Her experience working directly with families made her a perfect fit for Client Services. Read more…

Janet Lane

JANET LANE | Accounting

Janet came to Bill Lane & Associates with extensive bookkeeping experience and, perhaps more importantly, the experience of raising four children—including twin girls. Janet ensures that the many moving parts of BL&A run smoothly. She also helps ensure that transportation costs for parents are kept at a minimum—part of the BL&A commitment. Read more…

Carol Lane

CAROL LANE | Operations Manager

Carol’s involvement with young people began with the Assistance League of Redlands, a charitable organization that works with underprivileged youth where she managed public relations and treasurer duties. After having two children of her own, she became active in the Redlands school system and community activities. Because of her love of music, she joined a support group for the Redlands Bowl, an outdoor free concert venue, where she again handled PR and treasurer duties. Read more…

Major Credit Cards Accepted
Licensed and Insured
NPI Number for Insurance Claims

Bill Lane & Associates Adolescent
Transport Services
720 Seagirt Ct., San Diego, CA 92109
PH 858-488-5319 or 866-492-3400
FAX 858-488-0562

The Association of Mediation and Transport Services

The Association of Mediation and Transport Services (AMATS) is a quality assurance organization for transportation service providers. Bill Lane & Associates is a founding member of AMATS.

The National Association of Therapeutic Schools and 

The National Association of Therapeutic Schools and Services (NATSAP) is a professional association dedicated to therapeutic best practices and continuous improvement. Bill Lane & Associates is a member of NATSAP in good standing.